A la suite des déboires de la team Gateway et son tristement célèbre brick de console, la team répond et réagit. C'est ainsi qu'elle poste un message invitant les utilisateurs à lui envoyer leurs consoles brickées accompagnées d'une carte SD sur laquelle le backup de la nand a été faite, le linker rouge de la team Gateway et un versement de 74€ pour les frais de réexpédition et de réparation.
La team précise que si le backup de la nand n'est pas fourni, elle peut essayer de redonner vie à la console mais avec de très grandes difficultés. Rien ne sera donc sûr dans ce cas. Il est possible de lui envoyer un email afin d'avoir l'adresse d'expédition et voir ainsi votre console sauvée. Reste que ce service n'est pas gratuit, mais ça vous évitera de n'avoir rien à en faire. Merci Exynos pour l'info !
Maj 21 janv : A la suite de l'intervention dans notre topic de la team GW, l'information ajoutée est la suivante : la team GW s'engage à débricker votre 3DS de manière totalement gratuite, frais de port compris, si le brick est dû à un GW.
First of all, we want to reinsure you that all Gateway users will receive full support. We care about our customers.
Exceptionally, the tone of this normally standard support request email might be a bit harsh because of the abuse claims made by clone producer staff pretending of bricks, which were proven to be just part of their marketing plan to make customers believe we also have issues with console bricking. To be clear, we already had dozen of claims which just were proven to be fake. Unfortunately this cost us time away from doing what we do best, bringing you constant updates to make your Gateway experience better and better.
We still answer every single request to be sure no genuine Gateway user is left out.
If your console is bricked, and you only used the files we provided on our website, then it is almost certain this is not related to Gateway, but we will gladly help you to thank you for your support and purchase. We mean it was probably just an accidental bricking, like it happens sometimes for mainstream Nintendo 3DS users or any device in fact who do not use any accessories. But we will fix it for you, gladly.
We will send you back your console repaired - most of the case - or a brand new console.
As you can imagine, we can read any Nintendo 3Ds like a book. If you send us a console that was bricked any other way - most likely using a clone product (MT card, 3DS Link, R4i 3DS etc.) - we will instantly see it, and you will be required a $100 shipping and handling fee to return your bricked console.
IMPORTANT: ALL returns must include your Nintendo 3DS, GATEWAY RED CARD and your SD CARD. Any incomplete return will be handled as above, with a $100 shipping and handling fee to return the console & accessories.In addition to the console GW red card and SD card if possible please copy your Nand backup file to the SD card , if not possible we will do our best to recover your unit, but it is considerably harder for us.
To send us your console, Gateway and SD card, please contact your vendor, and email us the tracking number and vendor's name. We will handle the rest.
Again, we want to apologize for the harsh terms of this email. We normally provide friendly and quick support. But the clone team is a very organized mafia which uses dozens of fake Gateway users to pretend their problem are theirs. We hate to make it complex for you, but their actions force us to act this way to find the right balance between proper support and still being able to work on updates to keep Gateway moving forward.
We will for sure repair any legit damaged console, even if it is unrelated to us, as long as it doesn't come from a clone use. We will not pretend if comes from a clone use if it didn't. We can instantly and clearly see when a clone was used, without any possible mistake. So rest assure again, if you did not use a clone, we will fix your console.
Why we establish those conditions is because we know that otherwise, the clone army of paid forum posters will send us hundreds of consoles just to again waste our time, so we can't update our firmware and provide good support to our customer. It is a crazy situation but unfortunately there is nothing we can do.
Thanks for your understanding! Again, we stand by you, and look forward to much more to come from us. First being sending you back your console good as new!